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KCIC Ornament
Stand & Tree Exchange/Return
Policy |
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KCIC Ornament stands and
trees are
covered by a 10 day "no questions asked", exchange policy. Click
here
for more information about our warranty.
A Return Merchandise
Authorization (RMA) number is required with all returns. Restocking
fees are charged under certain circumstances. See the details below: |
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(1) Call
1.888.539.2884 immediately (or within
2 days of receipt) to
report damaged merchandise and request a Return Merchandise
Authorization (RMA). (2)
We prefer that you
return the damaged/broken item(s) in the original shipping or Indestructo
storage box. If
the box was also damaged, please let us know in your message. We will replace the product as
soon as we receive your return. Click here
for re-packaging instructions. Click here
for the RMA form to send in with your exchange.
There is no restocking fee for a product
damage report
initiated within the 10 day warranty period. If you report a damaged product
more than
10 days after you receive it or return it without an RMA number, we
will charge a 25% restocking fee. If you return it with missing
pieces/parts (unrelated to the original damage) we will assess a 35%
restocking fee.
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Damaged
Floor Ornament Tree
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(1) Call
1.888.539.2884 immediately (or within
2 days of receipt) to
report damaged merchandise and obtain a Return Merchandise
Authorization (RMA). Returns without prior authorization will not be
accepted. (2) Keep the box and broken item(s)
until our claim of damage has been examined by the shipper if necessary. (3)
We will issue a request for the shipper (usually UPS or FedEx) to pick
up the tree at no expense to you. (4) A replacement will be shipped to
you. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in or
refund your payment at your option. Click here
for repackaging instructions. Click here
for the RMA form to send in with your exchange.
There is no restocking fee for a product
damage report
initiated within the 10 day warranty period. If you
report a damaged product more
than
10 days after you receive it or return it without an
RMA number, we
will charge a 25% restocking fee.
If you return it with missing pieces/parts (unrelated to the original
damage) we will assess a 35% restocking fee.
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| (1)
Call
1.888.539.2884 immediately (or within
2 days of receipt)
and leave a message with your name and your request for a Return Merchandise
Authorization (RMA). (2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box.
Click
here
for re-packing instructions. Click
here for the RMA form to send in with
your exchange. (3) A replacement product will be shipped to
you as soon as we receive your return. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in or
refund your payment at your option.
There is no restocking fee for a product exchange
initiated within the 10 day warranty period. However, if you return any
tabletop item for exchange more than
10 days after you receive it or without an RMA number, we
will assess a 25% restocking fee. If
you return it with missing pieces/parts, we will assess a 35% restocking
fee.
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(1) Call
1.888.539.2884 immediately (or within
2 days of receipt)
and leave a message with your name and your request for a Return Merchandise
Authorization (RMA). (2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box. Click here
for repackaging instructions. Click
here for the RMA form to send in with
your exchange. (3)
We will issue a request for the shipper (usually UPS or FedEx) to pick
up the tree at no expense to you. (4) A replacement will be shipped to
you as soon as we receive your return or notice from the shipper that
the tree has been picked up. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in or
refund your payment at your option.
There is no restocking fee for a product exchange
initiated within the 10 day warranty period. However, if
you return any floor ornament tree for
exchange more
than
10 days after you receive it or return it without an RMA number, we
will assess a 25% restocking fee. If
you return it with missing pieces/parts, we will assess a 35% restocking
fee.
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We try to give our
customers as much detail about each product as we possibly can. Please
select your products carefully. If you decide to return a purchase
for credit, you must obtain a Return Merchandise Authorization
number first. Call
1.888.539.2884 immediately
and leave a message with your name and your request for a Return Merchandise
Authorization (RMA). Click here
for packing instructions. Click here
for the RMA form to send in with your return. Please note, we assess a 25% restocking fee on all
returns. If you return it in damaged condition, without an RMA number or with missing
pieces/parts, we will assess a 35% restocking fee.
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We
try to give our customers as much detail about each product as we possibly can. Please
select your products carefully. Call
1.888.539.2884 immediately and
leave a message with your name and your request for a Return Merchandise
Authorization (RMA). Click
here
for packing instructions. Click here
for the RMA form to send in with your return. Please
note, we assess a 25% restocking fee on all
returns. If you return it in damaged condition, without an RMA number or with missing
pieces/parts, we will assess a 35% restocking fee.
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