Return/Replacement of KCIC Ornament Products

We unconditionally guarantee the beauty, quality and performance of our porcelain and glass ornament products for a full 30 days with a "No questions asked", 100% money-back guarantee. After 30 days, ornament refunds are limited to replacement of broken, damaged or defective ornaments. For more details about our ornament warranty, click here.

Ornament stands and ornament trees are covered by a 10 day "No questions asked", 100% money-back return or exchange guarantee. For more information, about our ornament stand warranty, click here.

A Return Merchandise Authorization (RMA) number is required for all products. Restocking fees are charged under certain circumstances. Products must be returned within 10 days after an RMA is issued.

For more specific details regarding the return or exchange of each product, click on the links below:

• Return/Replacement of KCIC Porcelain Ornaments
• Return/Replacement of KCIC Glass Ornaments
• Return/Replacement of damaged Ornament Stands
• Return/Replacement of damaged Ornament Floor Trees
• Exchanging KCIC Ornament Stands
• Exchanging KCIC Ornament Floor Trees
• Returning KCIC Ornament Stands
• Returning KCIC Ornament Floor Trees
• Restocking fees

PACKING YOUR RETURN

• Returning KCIC Porcelain Ornaments
• Returning KCIC Glass Ornaments
• Returning Ornament Stands
• Returning Ornament Trees

FORMS YOU MUST INCLUDE WITH YOUR RETURN

• Return/Replacement Form for Ornaments
• Return/ Replacement Form for Ornament Stands or Ornament Trees

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