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KCIC Ornament
Stand & Tree Exchange/Return Procedure |
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PLEASE NOTE: A Return Merchandise
Authorization (RMA) number is required with all returns/exchanges. Restocking
fees are charged under certain circumstances. Products
must be returned within 10 days after an RMA is issued. |
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(1)
Call
1.888.539.2884 immediately to
report a defective product or merchandise that arrived in a damaged
condition. Leave
a message stating your name, phone number, product to be returned and
the reason for your return. We will contact you within 24 hours to
discuss your options and issue a Return Merchandise
Authorization (RMA) number.
(2)
We prefer that you
return the damaged/broken item(s) in the original shipping or Indestructo
storage box. So carefully repack the product in its original box if
possible. Click here
for detailed re-packaging instructions. Click here
for the RMA form to send in with your exchange.
(3)
For your protection, return the product using a traceable method such as
USPS Priority or first class mail with delivery confirmation, FedEX or
UPS.
(4) A replacement product will be shipped to
you as soon as we receive your return. If the product is unavailable (as
often happens during the holiday season) we will back order it for you
and ship it when it comes in. Or, you can also select a different
replacement product if you wish.
There is no
restocking fee for a product
damage exchange initiated within the 15 day warranty period.
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Defective
or Shipper Damaged Floor Ornament Tree
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(1)
Call
1.888.539.2884 immediately to
report a defective product or merchandise that arrived in a damaged
condition. Leave
a message stating your name, phone number, product to be returned and
the reason for your return. If the box was also damaged and can not
be reused, please let us know in your message. We will contact you
within 24 hours to discuss your options and issue a Return Merchandise
Authorization (RMA) number.
(2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box. Keep the box and broken item(s)
until our claim of damage has been examined by the shipper if necessary. Click here
for detailed repackaging instructions. Click here
for the RMA form to send in with your exchange.
(3)
We will issue a request for the shipper (usually UPS or FedEx) to pick
up the tree at no expense to you.
(4) A replacement will be shipped to
you as soon as we receive your return or notice that the shipper has
picked up your tree. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in. Or,
you can select a different replacement product if you wish.
There is no
restocking fee for a product
damage exchange
initiated within the 15 day warranty period.
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| (1)
Call
1.888.539.2884 immediately.
Leave a message stating your name,
phone number, product to be returned and the reason for your return. We
will contact you within 24 hours discuss your options and issue a Return Merchandise
Authorization (RMA) number. Products
must be returned within 10 days after an RMA is issued.
(2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box.
Click
here
for re-packing instructions. Click
here for the RMA form to send in with
your exchange.
(3) For your
protection, return the product using a traceable method such as USPS Priority
or first class mail with delivery confirmation, FedEX or UPS.
(4)
A replacement product will be shipped to
you as soon as we receive your return. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in. Or,
you can select a different replacement product if you wish.
There is no
restocking fee
for a product exchange
initiated within the 15 day warranty period. |
|
(1)
Call
1.888.539.2884 immediately.Leave a message stating your name,
phone number, product to be returned and the reason for your return. We
will contact you within 24 hours to discuss your options and issue a Return Merchandise
Authorization (RMA) number. Products
must be returned within 10 days after an RMA is issued.
(2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box. Click here
for repackaging instructions. Click
here for the RMA form to send in with
your exchange.
(3)
We will issue a request for the shipper (usually UPS or FedEx) to pick
up the tree at no expense to you.
(4) A replacement will be shipped to
you as soon as we receive your return or notice from the shipper that
the tree has been picked up. If the product is unavailable, (as often happens during the holiday
season) we will back order it for you and ship it when it comes in. Or,
you can select a different replacement product.
There is no
restocking fee for a product
exchange
initiated within the 15 day warranty period.
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We try to give our
customers as much detail about each product as we possibly can. Please
select your products carefully. If you decide to return a purchase
for credit, you must obtain a Return Merchandise Authorization
number first.
(1) Call
1.888.539.2884 immediately.
Leave a message stating your name, phone
number, product to be returned and the reason for your return. We will
contact you within 24 hours with an RMA number. Products
must be returned within 10 days after an RMA is issued.
(2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box.
Click here
for detailed re-packaging instructions. Click here
for the RMA form to send in with your exchange.
(3) For your
protection, return the product using a traceable method such as USPS Priority
or first class mail with delivery confirmation, FedEX or UPS.
(4) A refund (minus original shipping
charges) will be issued after we receive your return.
Click here
for detailed re-packaging instructions. Click here
for the RMA form to send in with your return.
There is no restocking
fee for refund returns initiated within the 15 day warranty period.
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We
try to give our customers as much detail about each product as we possibly can. Please
select your products carefully. If you decide to return a
product
for a refund, you must obtain a Return Merchandise Authorization (RMA) number first.
(1) Call
1.888.539.2884 immediately.
Leave a message stating your name,
phone number, product to be returned and the reason for your return. We
will contact you within 24 hours with an RMA number. Products
must be returned within 10 days after an RMA is issued.
(2) We prefer that you
return the item(s) in the original shipping or Indestructo
storage box if possible. So, carefully re-pack the tree in the original box.
Click here
for detailed re-packaging instructions. Click here
for the RMA form to send in with your exchange.
(3)
We will issue a request for the shipper (usually UPS or FedEx) to pick
up the tree.
(4) A credit
(minus original and return shipping) will be issued after we receive your product or
a notice from the shipper that your tree has been returned.
There is no restocking fee
for refund requests initiated within the 15 day warranty period.
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There is no restocking fee for
a product returned because of shipper
damage, a return for refund or a return for exchange if the request is initiated within
your 15 day warranty
period. However, there is a 25%
restocking fee for the following:
- returns for refund initiated after the warranty
period;
- items returned without an RMA number;
- items returned with unreported damage,
missing pieces or missing parts.
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If you still have unanswered questions, call
1.888.539.2884 or e-mail
us.
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